Private banking benefits stripped!!!

FNB upsold me to Private Clients about 6 months back via a phone call. <br> They then strip all the benefits 6 months later and send an email to notify their clients, no phone call this time? <br> <br> That's the equivalent of buying a car with a service plan(free services for example for a year) and then 6 months later being told actually we've decided to not give you the service for free anymore. <br> Pathetic!!! Best bank just *****ed themselves over --- now the Worst bank, completely broke my trust and I'm sure many others too, exodus starts now.