Private Banking at FNB = 0

<p>I have had only non-delivery from FNB Private Banking recently.</p> <p> </p> <p>Not a single time does my Private Banker, Shenaaz Poulton, responde to emails or even answer the phone.</p> <p>1. I tried calling - almost 15 minutes on hold and then someone who will give my message to Shenaaz picks up.</p> <p>2. I tried email - despite promises and commitments to a 24 hour turnaround, nothing happens within 24 hours.</p> <p>3. I tried the FNB Online "Contact your Private Banker" - apparently these don't even reach my actual Private Banker (Which is another problem all on its own)</p> <p>4. Every time I eventually get a call back (every time only after a Hello Peter complaint), I complain to my Private Banker that they don't call or respond, to which she responds that she is responding now, with this call...</p> <p>5. I have now requested a new Private Banker multiple times, but still FNB doesn't do a thing about it.</p> <p> </p> <p>What on earth should I do to actually get even just a little service within SLA from FNB? </p>