PG
Paul G

1 reviews | Active since Sept 2013

29 Jul 2016, 10:01

"Private Banking" and *****

<p>A debit order has been loaded on my account for GAME Rcs cards without my permission or knowledge. Further to this Game did not have my bank details, so how they accessed these details and what bank I was with is beyond me. I have been trying to get feedback from FNB for some time now and no-one can help or provide me any clear information.</p> <p>Is this not *****?</p> <p> </p> <p>Then I have a "personal banker" This is a very loose term as I have not heard from or been able to contact my personal banker at all.</p> <p> </p> <p>Great service the provide.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jul 2016, 10:11
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 979937

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)