Private Banking a Money Making Scheme

On Friday the 16th, I received a email from FNB informing me that I have a new private banker. I try to call him and I am informed he is not available. I send him an email, informing him to contact me when he is available. It is now Tuesday and I have received no communication from him. This is frustrating as private banking is a service which we pay for convenience and if we cannot get hold of our "marketed" go-to person then what is the point of having such a service. Well done FNB for continuing to deliver poor service. May new competitors like Discovery and Capitec continue to take the customers you clearly do not value.