1 reviews | Active since Sept 2014
Private banking a joke!
This bank, what a joke, but anyway, if you want personal service go private banking, as according to the guys at the FNB circus. I pay premium fees to have personalized service which does not deliver. I placed a query on the FNB app regarding a series of charges for "unpaid items" (that by the way these clowns dont say what it is for, they just debit your account)..and my query got a reply saying "i will be contacted within 24 hours"....I am still waiting!!! I place another query with my other bank (Cap.....ec), they got back to me the same day and their charges are less than 50% of FNB ...... FNB Private Banking...... i see why they use the word "private"...so private they never contact you. PATHETIC!!!!!!! My first choice will be Cap.....ec!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)