Private banking

FNB your private Banking department is not acceptable. I have been a client now for a several months paying you an amount of nearly R400 monthly banking fees!!!! And yet I have not been able to successfully use and get help from the private banker you have assigned to my account. He is bluntly ignoring all my calls and e-mails. He is unreachable! And In my emails I have even asked him not to ignore my messages needless to say without any result. Why am I paying you such high banking fees if I’m not able to use any private bankers for the reason that they are not responsive. As a result I had to drive to the nearest FNB bank to sort out my issues myself with the help of one of your employees at the bank. My husband is a also a private banking client and guess what? He’s experiencing the same issue with his private banker. My private bankers name is Jeffrey Mashaba and I have kept all the email communication to him, to which until today he has failed to responsd. I urge you to get back to me with a valid explanation and a solution to this problem.