Private Banking
I don't know why I'm paying for private banking as I get more from a 5 year old cleaning there room. I've been waiting for a response since June. I'm struggling with a payment that I need reversed and are being told I need to get assistance from my private banker.
Then last week a consultant from Brackenfell branch phoned the Willowbridge branch as I wanted to know if they have a "bank cards" that I can use when I go to England. I spoke to them and was advised that they have cards available. I specifically asked them if I need to do anything to ensure that they keep cards for me. I was told no all I had to do is come through once I get my passports.
Today I and after waiting for 45 min was told that sorry they don't have any cards available. AFTER I ASKED WHAT DO I NEED TO DO TO ENSURE I GET CARDS....
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one