Private bankers MIA and zero support whatsoever!

I submitted a chargeback request on my account in August 2020. Well within in the Visa terms and conditions timeframe, which supposedly protect you. I have been back and forth with my supposed private banker (who FNB deems fit to change willy nilly every few months). Then I get a random email now in November (after my constant follow ups) which is completely irrelevant to the dispute - informing me who the liquidators are for the Australian division of the company in question, my dispute is with the South African company?!!!! Does FNB take me for a fool?

I then ask for clarification from my supposed private banker and also request a copy of the Visa terms and conditions who is now MIA and ignoring my mails. Great service from a private banker I’d say!!! Remind me again FNB, what are we actually paying a fee for???

Furthermore, I want to know why some customers in the same boat as me with the same company have had their chargebacks approved? I will not leave this here!

I also do not appreciate being ignored when I ask the difficult questions!

ref:***%5D