Private Bankers & Financial Advice - Poor Service

<p>This whole adventure started when I recieved the card only to get a surprise when the card was declined at a restaerant (due to the staff not even activating my card before handing it to me)...great job ;)</p> <p> </p> <p>I asking my private banker for financial advice, I get a response almost a week later which she directed me to financial adviser, on emailing the finanacial adviser I get an automated response saying she is on leave for the next week. Then when I finally get back she could not even handle my questions over email and kept on requesting I come in even though I'm too busy to come through to their office.</p> <p> </p> <p>Eventually I email my private banker to downgrade me to Gold. I get told I need to cancel my savings pocket, which has been around since I had Gold, prior to upgrading. I do that then she tells me I need to apply for a new card via online banking and that she has downgraded my account to Gold. There is no such option on online banking and the only option is to create a new account, which I did not do since she downgraded my account already but I'm still sitting with the private client card with no way to order the gold card . I'm just left confused and no closer to what I initially asked for.</p> <p> </p> <p>The above email to downgrade was sent first thing in the morning yet she only responed at the end of the day and ended her work day leaving me more confused.</p> <p> </p> <p>How can upgrading my card be as simple as a few clicks, yet asking a private banker to downgrade becomes a pain?</p> <p> </p> <p>Please resolve my issue or I will switch banks, this is ridiculous.</p> <p> </p> <p>ID: ***</p> <p>Private Banker: Cindy Ohlson</p> <p> </p> <p> </p>