1 reviews | Active since Aug 2013
Private Bankers dont respond
<p>Hello all, </p> <p> </p> <p>So why do they give us private bankers if you try and phone they dont answer if you email you get a email back that states the banker will get back to you in 24 hours - its been 6 days (including weekend).</p> <p> </p> <p>This is really starting to hack me off almost to the point where im willing to change banks and ive been with FNB for well over 15 years.</p> <p> </p> <p>Regards </p> <p>Lee</p>
Good day Mr. crouchinglee
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. crouchinglee
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***