Private bankers do what Exactly?

One word - shocking! Kept getting offered private banking on the app so one day I thought “what the hell, let me spoil myself” and that’s where my problems started. 1.) tried to get my Private Banker, Bheki Ndlovu to tackle the problem of having my installments reduced - forwarded to home loans where I was told that they believe I wanted to set up an scheduled payment. 2.) my ebucks reward level was reduced from level 4 to level 2 and I was told “sorry about the inconvenience but you are going to have to earn your way back up again. 3.) my cardless cash withdrawal limit was reduced to 200 without notice and guess what, to lift it back up, I need to insert my card. So I now need to go reconfigure that. 4.) Private banker does nothing other than only 1 call per day to get hold of you then sends you a mail and we just can’t for the life of us get past the verification problem no matter how many time I get verified. Seems like it’s just a mechanism to push you into a call center, take the extra cash and laugh at you......all the way to the bank!! 4.) can’t even return me back to premier banking! Looks like it’s time to cash out and find another bank to start over now that they have completely messed thing up and have no interest in fixing it.