Private bankers and bank fees not worth the effort or the money

I changed to a private client almost a year ago, and the bank charges for the services rendered are not worth it! I have tried a number of times since then to downgrade my account back to a gold account, and that is near impossible to do. After numerous attempts via a private bank, secure online chat and phone calls, I have still not achieved this and yet I still get charged the same bank fees. FNB just milks you dry and you get zero service. The most frustrating and awful experience ever.