Private Banker with terrible customer service

I have not known for a year who my private banker was although I've had a private banking client account<br> Not once did she make contact with me and eventually I had to seek her out<br> When I did and made contact with her she gave me information that was incorrect as to how things transpired with our home loan<br> That is disgusting customer service all around not to mention the fact that her tone was so ice like in her email<br> There are plenty of other banks who will gladly take my business<br> I would rather deal with a different private banker or leave FNB altogether <br> Horrifying customer service for a private client .... How do other clients get treated?????