Private Banker That NEVER heeds to my calls

On January 6th I sent a request to talk to my banker Gabriel Fredericks and an Automated Reply confirming that he would respond within one business day and i'm still waiting. Today I got Frustrated and Embarrassed once again when i got my transaction declined as i was trying to make a payment. later received an sms saying that \My Account Has been Frozen\" and this is without notification sadly. Submitted an ID and Proof of Residence Copies as requested yet the account is still frozen. Called their Call Centre *** and the lady PUT me on HOLD and ended up running out of Airtime 25min later. She did not even have the courtesy of calling me back when she realized that my call was cut. I Loved FNB dearly but I have been Disappointed quite a few times lately and as a result I am going to start shopping around for a new bank."