Private Banker (Problem Banker)

It has been quite a horrible 3 months. I enjoyed a private account with FNB, which means that you have a dedicated banker that services all your banking needs, but this has been far from expected. The problems had actually been created by the banker.

My banker, for 3 months failed to secure a loan, citing reason for decline is affordability. When I asked for the calculation used to determine the unaffordability, it was clear that there is sufficient disposable income to service any loan. For months I had received the same feedback.

The banker and her line manager would promise feedback and never honor this, as they just don't come back to me.

To add insult to injury, the banker has blocked my calls when I try and call her, and getting hold of her via landline, is always a case that she is never available. When I try and escalate the matter nobody is available. Email go unanswered, messages ignored.

To add further insult, is when I threatened to leave, the banker was the least bit interested in retaining me as a client, (a client of this bank for over 15 years), and to show that my banker had been *********** all along is when another banker app**** on my behalf managed to secure the loans I had been seeking. When checking with my initial banker, she states that their mandates are different. Well this is strange, as regardless of their mandate/s I am still the same client with the same financial profile.

FNB we pay a premium to have a dedicated banker, however my "banker" is the reason for my grief. Her line manager further ignores my emails when escalated.