1 reviews | Active since May 2016
Private banker not returning calls
<p>There is a lot to like about FNB. But how do I complain about poor to non-existent service from my private banker when the only contact number I have is for ..., yes you guessed it - my private banker? Am resorting to using this platform to try and elicit a response from FNB as my last 3 or 4 queries to my banker have gone unanswered></p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Excellent response time from FNB. Resolved happily. And better yet, seems the issue arose from a system glitch. Very patient and helpful young man assisted me with my complaint.
Excellent response time from FNB. Resolved happily. And better yet, seems the issue arose from a system glitch. Very patient and helpful young man assisted me with my complaint.