Private banker not helpfull

<p>I am paying a high premium each month for a so called private banker.</p> <p>There is an amount being deducted without my permision from my bank account for the last 4 months, firstly they told me to get another card....that i did, and still the amount got deducted,then i was told to do open a ***** case,so i did and filled in all the paper work,still the money got deducted, i have send my private banker called Syiabonga Mnyiala a email and phone call regarding this issue, for weeks i had to follow up with him regarding this, and each time a get a one liner email back regarding this issue and nothing happens, till the month has passed and once again the amount went of from my account, so i tried to phone him again and was told he is not available(what is the use of a private banker then?)and was given another banker called Leon to talk to who was very helpfull, and also said he is going to walk over to Syiabonga now and discuss the matter with him,if he is not available,how was it so easy for leon to walk to him?</p> <p> </p> <p>After a 4month period of deductions I was refunded my money, but I am now told that they cant stop the deduction......How cant your bank stop deductions from your account if you spesifically tell them not to allow that transaction on your account??????</p> <p> </p> <p>I was rather told that I must open another account,that is the only way they can stop it.</p> <p> </p> <p>I also made arrangements for my Loan deduction date to move from the 25th of each month to the last day of the month on which I also asked my so called private banker to assist, and where i actually got bad attitude from Syiabonga as he told me thats the loan departments work not his, after which I asked him if it gets deducted from my private account arent you my private banker?</p> <p> </p> <p>More then a week now and Syiabonga cant answer my questions, or phone me If I ask him to do so?????</p> <p> </p> <p>How do I get help regarding this matter?</p> <p>What is the use of a private banker if this is the case and neverminded attitude recieved as a client?</p>