Private Banker is Useless

<div>I opted for a private client account, based on certain conditions. I've asked ****** to not change my account until we received feedback on my requested conditions. He assured me we should carry on with opening the account, and will then change it back if I'm not happy with the feedback. approximately a week after he met with me, the feedback was that none of my requests were approved, so I requested my premier account to be reinstated and the private client account cancelled. This unfortunately didn't happen despite various emails between ****i and myself, and now the Private client fees were deducted of my account. I insist on a full refund immediately and for my premier account to be reinstated on both my cheque and credit card (I opted in without forms, clearly an email for credit card cancellation should suffice too?????? I didn't use a private client card, haven't received the cards, or used any of the services offered.</div>