Private banker for what?

I requested assistance with a consolidation loan through my bank and via my private banker channel but never seem to get any sort of assistance here. What is the use for any customer to upgrade their account so they can receive the ''convenience'' of a private banker...there is no such service.. I might as well revert back to calling a call centre and waste more time! FNB are slowing for me at least reaching and end as to my relationship with them. I was told also to re-apply for a consolidation loan after a few months as they couldn't help me. no specific reasoning given either. My credit profile is strong and my payment history even better. I even pay more into my current FNB loan monthly and still they cant do a thing for their customer. I went to Capitec bank just to enquire ad they were more than happy to help me....What can FNB do guys? provide he ''dazzle'' service you so highly advertise please!