Private banker FAIL

<p>I have recently upgraded my FNB accounts to a new package on advice of my private banker so that I would get direct access to a private banker allocated to myself. I have experienced nothing but pain and increased fees and decreased e-bucks.</p> <p>I have recently emailed 3 times from the private banker link, emailed my allocated private banker directly and called and left a message for my private banker to try and determine why my home loan is increasing every month. I have had NO reply. Nothing.</p> <p>I guess it is time to shop around, FNB service and fees are not what they used to be.</p>