Private Banker doesn't care

<div>I have been a private banker for over 5 years. I was allocated the new banker 4 years ago and to date, she has never contacted me with any new products, review of my profile or anything happening on my account. The only time I get to speak to her is when I heard of something offered to other FNB clients which I do not have or when I need her services. I personally went to FNB private suite branch in Secunda and she was not there. When called she failed to take accountability for failing to provide her clients with the service we are paying for. She then boldly told me that I can lodge a complaint she doesn't care. I called in to request that they change my banker but I am not getting any help. I am paying for this services as they don't come for free. For most of the transactions I go to the branch for help which makes it worthless to have the private banker who doesn't even know me nor care to own up to her substandard services. Her name is ++++++ . The attitude of that lady is bad and she is full of herself. It is as if she is doing us a favour by being the private banker. Can someone please intervene and change this banker for me.</div>