Private Banker - Bad service (48h)

The customer service I receive from my private banker is very poor. I app**** to switch my bond from absa and this was declined due to minor D/O rejected from FNB that could be explained or motivated since those accounts are not arrears. I provided my clean credit score showing no missed bond or credit payments. Home Loan consultant requested my banker to advance motivation on the 7th July 2022 and to date irrespective of sending follow-up emails no response. As a private account client, feel let down by FNB Services