1 reviews | Active since May 2016

20 May 2017, 05:49

Private Banker

<p>I would like to enquire who is actually my private banker. My Pvt Banker left FNB and was never communicated who the replacement is - been told it will be communicated. This service of FNB is terrible!!!!! I need somebody that can do the job ASAP!</p> <p> </p> <p>This is annoying and frustrating!!! Pls get this sorted!!</p> <p> </p> <p>Also if I enquire something ie. reversal on pending payments it take for ages to get resolved!!! Still waiting.........will FNB pick up the losses if this amount gets deducted from my bank account?????????????????</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 May 2017, 09:18
Official

Good day Mr. jbotha74

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***