PRIVATE BANK SERVICES ARE TERRIBLE

Fnb private banking is the biggest waste of money and time. Last week I needed statements and the online system wouldn't allow me to download (issue only resolved today, a week later). So tried to contact my private banker who is never available (I assume too little people for too many clients), spoke to someone else in the suite, apparently they can no longer do statements, so only way I can access my statements (I can only view to a point) is to go physically into the bank, they try put me through to online department but I get cut off. So today seems the issue is resolved but first statement available is from 3 months ago, so phone FNB to see if I can get a proof of current balance and get cut off again. Every time I need to use this service there is some issue, last time I used the service for my new car it was easier and faster to finance through another bank. Feel like apart from a good marketing campaign and app design, FNB is really dropping its standards.