Private Bank Clients - Just a status??

I have recently started shopping around for a lower interest rate to pay off my bond so I can have more cash to renovate my home. Why am "I" doing this? Because despite being a "Private Bank" client I pay an interest of prime plus 3%=13.25% on my bond. Note to yourself that my Wesbank finance beats this rate. I queried this via my Online banking app and was not called but rather emailed a review form from Khawula, Portia Sinenhlanhla. I completed and emailed back with no telephonic interaction bur received an email 2 days later from Monique Stadler stating its been reduced to 12.25% , a whole 1%. I reverted with a response to Monique stating SA Homeloans quoted 9.75% . Monique's email response to me was provide evidence of the quote. Monique firstly is a glorified receptionist (read her email responses) I have never shared a relationship with her and secondly she does not know how to factor in building client relationships to her responses and non responses. All the hype around private clients is frilly and cosmetic but the real deal in ensuring that your customers are treated as Tiered is questionable. Ask Monique/homeloans department why they believe that your "Private clients" must spend time shopping around for lower interest rates and gather evidence to show them that we deserve better. Please further train your team in homeloans to calculate property equity instead of asking for evidence from other providers to understand how they got to lower interest rate calculations. I am saddened and extremely dissappointed in the "private" treatment of "Junk status"