Private bank client

<p>i received my new private bank card on the 31st may, which I produced my ID and also sign the document the courier service came with , I went to sandton city branch , where I was told to activate my card online which I did and told that my card is now active ,when I get to the filling station in waterfall Bp the card could not swipe , by the way I am on my way to Venda for a funeral , I approached polokwane I tried my card and it didn't work , I called private banking on the 1st June at around 11 , I spoke to some one they said my card is working , I went to a filling station at tshilidzini hospital sasol it didn't work , I called private banking I spoke to pontso who tried to assist me then she said I have to go to my nearest branch to sign some papers to prove the card is mine , I got to the branch 4 hours later the branch says they don't cater for private banking what bull is this , I had to stand on a queue of over 30 ppl , what is the use of this private banking if I can't be assisted ,,,, I am so moving to capitec I heard it with this bank , they charge so much yet u have to stand in a long long queue ..</p>