rD
refilwe D

1 reviews | Active since Nov 2013

21 Feb 2016, 19:16

privacy concern

i have recieved money that was send mictakingly on my account, i knew that the person who send the money with call the bank, and what heppenend is fnb bank given that person my personal details without calling/ without my authority. i am really scared that i am not safe on this bank. giving away my details just like that with no communicating with me was uncaller for. i want to take my bussiness else where. my privacy was violated by the company that was surppose to protect me. instead of the bank calling me, to notify me, they give out my details, how sick is that? i hate FNB.this is unforgiveable.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2016, 08:48
Official
Hello dlamin_r,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 873289.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)