PN
Peter N
1 reviews | Active since Apr 2014
25 Feb 2019, 20:49
Priority Pass Discontinued - no solution for non SA Residents
The Priory Pass membership that is linked to my FNB Private Clients account and Ebucks rewards scheme has been replaced with lounge key when taking out a global account. The bank ended my priority pass membership and told me to open a global account to have international lounge access through lounge key. When I was trying to open the account they informed me that the account is only for SA Residents and I do not qualify. I escalated this issue through my personal banker back in October 2018 and still today despite many follow ups they are unable to provide a solution or feedback.
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FNB (First National Bank)'s replyOfficial
26 Feb 2019, 09:08Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply26 Feb 2019, 09:08
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)