Primier Account

On the 26th of October 2015 i went to FNB in sandton to be assisted with opening a new account and close the current Cheque account i have with FNB and i requested the lady that was assisting to do debit order switching for me and i was also given a letter to submit to HR to notify them on the change and also switch my other debit orders to go off the new account , and i even received an sms confirmation, on the 25 i got an sms saying that my debits were unpaid and I incurred costs for that and again on the 26 of November i went to the branch and i was assisted by Brigdette to close the cheque account they couldn't close it because they said i have smart device so it would not close, i explained to her that i had called device department and ask them to do debit order switching and she made a few phone calls and promised me that by the end of the day i will receive notification that the account has been closed and again i incurred cost due to incompetency of people not doing their job properly.