Previous Ref ***nf ***nf. Still no feedback from anyone after more than 2 weeks of emails, calls and complaints

I am sick and tired of just being ignored by everyone, even after hello peter complaints. Ibget no feedback from anyone. Monday morning Homeloans dept forwarded my querie to Ellen Morifi ********** 413 ********** to follow up with the Pta North branch, but she doesn't answer any of my emails, never answer her phone, and havent given any feedback since!! I called the call center again yesterday, and they confirmed that she must give feedback. I need this sorted today!!! They told me Momentum will have further details but Momentum say they never get any details when a policy is seeded to fnb, they can only say it was 2003 and they gave a reference of 'Karula Kuns Gallery' (which I have never heard of). I need the session cancelation letter for Momentum policy SL ********** 1 today!!!!!! If you cannot find out why the policy was ceeded to you or where it is, its not my problem, I need the letter as this was part of a Trust thats been finalised and belongs to me again.