Previous eBucks case closed : Not resolved.
Earlier this month I put a complaint in about a fuel transactions not registering at a certain Engen garage, as they use the wrong card machine . I was negatively affected in December and lost out fuel spend and don't feel I should penalized for this
After the complaint, I recieved the below mail and the case was seemingly closed :
"We acknowledge your complaint and concerns about the Engen garage which you used over December. Please be advised we have escalated to the our partner manager .You have not been affected for the month of December and you have been allocated accordingly"
I rep**** on 15th and 21st January - but no reply back to date. The issue was that I HAVE been affected in December and there I HAVE lost eBucks due to your partners negligence.
It's extremely obvious by looking at my statement that my fuel spend was *not* allocated correctly. HINT : Look at the transaction on 11 December 2020
Please advise.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***