Prescribed debt not being prescribed and being harressed

Being harrassed and debt not prescribed as per regulatory / law requirements. I have just gotten off the phone with the NCR and they informed me about the bank needs to prescribe debt which they say I owe them. Hammond has put a judgement on my name and claims that I owe FNB credit card. I have never received a statement and they cannot give me one. of this debt. I have received multiple sms from Hammond attorneys, upon calling them, i was told that someone will call me back. I received no call back. I then received a sms on a judgement being put against my name. I called back and gave my information. They then told me a judgement was granted due to FNB credit card not being paid with an owing amount of +R35000. The manager was extremely rude and put down the phone. I have not acknowledged debt, I have requested a full statement and was never provided with one. I am experiencing the exact same issue as Luluma Mbolekwa and many other customers. I had credit with fnb many years ago, which the credit was not even 35000. I have liaised with NCR regarding this issue and This account needs to be prescribed. I have seen multiple customers cases who faced the exact same issue in the news papers with ombud feedback on this. I am not sure who in FNB must do this and even yesterday could not get any joy in trying to closed an account. FNB needs to follow law like like we have to and we cannot be harrassed by outsourced providers and abused verbally. FNB needs to prescribe this debt, send me confirmation (i have not received a statement to say I owe money to them for a credit card, I hope I get this confirmation), remove the judgement from my name and get these hammond attorneys to stop harrassing me. FNB to sort this out immediately.