Prescribed account

So I waited for over 15 minutes, still am waiting, for a simple response on secure chat???

And the reason I was querying is because apparently FNB can permanently ***** your name, yes! I was offered a covid loan which of course I took, I am positive many people did as times were dire! I have been having a hard time to repay but thankfully, the Lord has come through for me this year and I am trying to handle all my debts. Now last month I made a payment towards my covid loan and today, I wanted to find out what my settlement is and guess what? I GET THAT CALL ABOUT THIS LOAN REMAINING ON MY NAME FOREVER??? ON WHAT GROUNDS??? A LOAN I TOOK IN THE MOST DEPRESSIVE TIMES SINCE THE GREAT DEPRESSION! I AM CERTAIN COVID WAS AN EVEN GREATER DEPRESSION THAN THE GREAT DEPRESSION!

AND THAT IS THE KIND OF MANIPULATION AND OPPRESSION FNB PUTS ON THEIR CUSTOMERS!