FJ
Fagrie J

1 reviews | Active since Nov 2016

21 Nov 2016, 09:59

Preposterous data bundle price increase

<p>I am disgusted by how FNB can increase their data bundle cost by more than double. Last week i payed R95 for a 2G databundle and this morning its R285. Whats even more ridiculous is the fact that at no point was i notified of any price increase or that the price I've been paying for the last 3 months was a promotion (R95 for 2G). I have ported my wife and both daughters numbers to FNB as a result of their sales pitch (low data costs). So i called the customer service for an explanation and guess what? They dont know. So i tried finding the pricing guide for 2016 and it does not reflect the price increase. https://www.fnb.co.za/downloand/mvno/FNBConnectPricingGuide_2 ********** _Online.pdf</p> <p>Its crazy how companies gets away with messing the consumer around with no consequence.....</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Nov 2016, 10:33
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)