1 reviews | Active since Jun 2009
Prepaid Service Fee *******
Hi there, I've used FNB to pay for my prepaid electricity. I bought a R500 voucher and got charged a R456.14 service fee!!! What is going on? How is this possible. Please advise. THank you
Hello Andypaps ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Andypaps ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***