MK
Mark K
1 reviews | Active since Mar 2015
01 Sept 2019, 14:26
Prepaid electricity crazy service fee!
Just paid R500 for electricity via mobile app only to learn that FNB took R124.93 out of it as a service fee. 25% of the amount as a service fee? Is this a joke? Surely there are better ways to make money rather than to rob your own customers???
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FNB (First National Bank)'s replyOfficial
02 Sept 2019, 10:15Good Day Mark
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply02 Sept 2019, 10:15
Official
Good Day Mark
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***