SP
Sashrika Pillay-Addinall
1 reviews | Active since Jun 2019
29 Jun 2019, 20:59
Prepaid electricity at FNB
my husband bought R500 prepaid electricity on his FNB banking app and was charged a R900 service fee and we received 32 units of electricity. when we called the call centre, we were told that it's not an FNB problem and they can't help us.
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Replies (1)
FNB (First National Bank)'s replyOfficial
01 Jul 2019, 11:51Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply01 Jul 2019, 11:51
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***