Premium Upgrade Terrible Service- no transition on account

<p>upgraded to premium account after numerous calls from FNB. not sure if the account was upgraded as per communication but recieved the cards thru their delivery services only tofind that they created new accounts without upgrading my gold account. I cancelled all Gold account cards only to find out all my Debit orders were not linked to the premium. What was the purpose of the upgrade if I am back to square one and even their FNB loans are not deducted on the premium account at month end. This whole telesales of calling customers to mess their lives all in the name of Upgrade is ******* & bad service by FNB...Walked to Thabazimbi to change my debit order dates only to find out they consultants could not call even thier loan department to help me changed debit order dates....terrible terrible stinking service and even thinking of going to Nedbank as this bank service is getting terrible...please sort out this mess created on my account.</p>