Premium Team of Bankers

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I have to humbly, (which not even begins to describe my regret and embarrasment), and unreservedly apologize to every person that assisted me in the 'missing' money saga, for being less than polite (euphemism), during this whole process. The recipient DID receive the money, ON the actual day I actioned the pay and clear transaction on the FNB app.

What have we learned? NEVER tell a client 'your money is missing', that right there, that's a problem when your bank telling you that. 3 Times I was told I will be phoned back, no phone calls Received = BIG no-no in ANY customer service situation. When replying by e-mail, NEVER tell a client you'll have an answer in 1 to 2 days. You give feedback even if there are no new developments. We, the public, do not necessarily have any knowledge of how the magical world of online / app banking works, but I still think it can't take 7 days to trace a payment.

Please accept my apology, but please, work on your customer service. Thank you for eventually getting to the bottom of this.

That being said, I have NEVER received bad service from FNB, except for this last week, which was less than stellar, notwithstanding the wild goose chase.

I have also revised my rating on Hello Peter, as the previous one was done in anger.

Sincerely,

Marietha Otto *** ***