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Puleng M

1 reviews | Active since Dec 2019

21 Dec 2019, 14:35

Premium ****

I wanted to close my premier account but the Dobsenville branch told me I had to go close it where I opened it. In the meantime it was overdrawn with bank charges. I went to sunning Hill and I couldn't close the account and was sent to Dobsenville. After all this up and down I finally went to Dobsenville to close the account of which I was told I must pay 420 in order for the account to be closed. Surprisingly now I could close the account after I had mentioned that I had been to Sunning Hill. To be clear, I am no longer your customer I have cancelled 3 of my policies with you. After 10yrs this is how you treat me. I have never experienced such ********** customer service, your Premium team of bankers are utterly useless. I pity those who still bank with you.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Dec 2019, 08:28
Official
Good Day 

 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is  ***NF

Regards 

 Hello Peter Complaints Team 

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