DF
Dennis F
1 reviews | Active since Jun 2018
06 Dec 2022, 10:23
Premium Customer. Zero Assistance.
I use to be so impressed with FNB but that was about 8 years ago. I think it is time for me to move over to another bank as I was astounded by the lack of help I received from FNB yesterday whilst attempting to get a little bit of information as to my current credit status. I was sent from FNB to TransUnion then from TransUnion to FNB and tossed around from department to department. Spent two hours on the phone and had to give up at 4pm as I had a work call. Was a huge waste of time for a very little enquiry.
Not sure what has happened at FNB in the last few years but I am sad to say it is time to move on.
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Replies (2)DF
Dennis F's updateReviewer Update
07 Dec 2022, 13:19Got a call but was already on another call with FNB, the lady said she would phone back but never did.
DF
Dennis F's update07 Dec 2022, 13:19
Reviewer Update
Got a call but was already on another call with FNB, the lady said she would phone back but never did.
DF
Dennis F's updateReviewer Update
08 Dec 2022, 13:28So for anyone interested. This is the response I got after about another two hours trying to figure out what is going on:
"We refer to your recent complaint regarding your FNB account.
Please refer to the Bureau for a credit report."
The person handling the complaint might have been aware that I have already spoken to the credit bureau and found no issues on my account if they had taken the time to speak to me. Just keep getting told "I can't see on my side why it is decline" and "I see no applications so I can't tell you why" after being directed from one department to another. I guess it's a New Year, New Bank year for me.
"We refer to your recent complaint regarding your FNB account.
Please refer to the Bureau for a credit report."
The person handling the complaint might have been aware that I have already spoken to the credit bureau and found no issues on my account if they had taken the time to speak to me. Just keep getting told "I can't see on my side why it is decline" and "I see no applications so I can't tell you why" after being directed from one department to another. I guess it's a New Year, New Bank year for me.
DF
Dennis F's update08 Dec 2022, 13:28
Reviewer Update
So for anyone interested. This is the response I got after about another two hours trying to figure out what is going on:
"We refer to your recent complaint regarding your FNB account.
Please refer to the Bureau for a credit report."
The person handling the complaint might have been aware that I have already spoken to the credit bureau and found no issues on my account if they had taken the time to speak to me. Just keep getting told "I can't see on my side why it is decline" and "I see no applications so I can't tell you why" after being directed from one department to another. I guess it's a New Year, New Bank year for me.
"We refer to your recent complaint regarding your FNB account.
Please refer to the Bureau for a credit report."
The person handling the complaint might have been aware that I have already spoken to the credit bureau and found no issues on my account if they had taken the time to speak to me. Just keep getting told "I can't see on my side why it is decline" and "I see no applications so I can't tell you why" after being directed from one department to another. I guess it's a New Year, New Bank year for me.