Premium Banking – more like a downgrade than an upgrade from a Gold Cheque account

I upgraded to Premium banking about 3 months ago, assuming that service will stay the same if not better. I app**** for an overdraft on the 12th of Dec, and after approval signed the documents and send it back immediately. I was first told it will take 48 hours to reflect in my account, I had to follow up three times and every time I was assured that I will be phoned back within an hour to let me know when it will reflect in my account. Then 48 hours became 72 hours. No phone calls yet to let me know the status. Well it has now been OVER A MONTH and STILL NOTHING! Did you mean 48 days FNB??? Again, phone Premium Banking, who told me they will esculate the matter and gave me the number of a department I can also phone. They then put me through to said department only to hear 'The number that you have dailed does not exists'. On top of this, a large sum of money was paid into my account in December, and to this day I have not received an sms to notify me. I had to ask for a proof of payment and go through my bank statements to see if the money has been paid which I think is pathetic. I am honestly disappointed and furious at the lack of service I have received since 'upgrading' to Premium Banking. I am now taking the matter here, since I have probably spoken to 7 people already in the last month, none of which was able to help.