Premium bankers to help who??

They say i have a team of bankers and other premium **** stories that are there to help me, all a ****en lie. Let me tell you why! I send a msg to chat to my TEAM of bankers and i get told i am 96 in the que and i must wait, after waiting for an hour, which obviously i am not sitting with my phone in my hand waiting for a reply, and the banker waits for 5mins, sends 1 msg and then says goodbye cos i didnt respond in 5mins! What a ****en joke! Maybe fnb cant handle having so many clients, if you cant provide what your promise then dont make those promises. just to find out about some clarity regarding ebucks as yourl changed the whole earning process and we must just sit and figure **** out our selves! yourl really ****ed up a persons morning.