Premiere banking no better

I sent an email to my premier banker, and had no response after a week. I then forwarded the email to the premier service address, and a Sandy rep**** within a few hours. After being impressed initially, I looked through the response, and found some information that I thought was incorrect. I rep**** questioning the info, but since I've had no response. It's now 2 days later. And this is supposed to be the premier service...