1 reviews | Active since Nov 2017
Premier Team of Bankers
I just felt like the bank was quick to upgrade me to premier accounts but never closed the old Credit account. Now according to my understanding, when you upgrade you get rid of the old and make "space" for the new. I had to phone and hold and hold and hold and hold (You see where i'm going with this?) eventually I got a response via the app on my phone. Only then did they send a cancellation request which would take another 2-3 working days. Honestly, people have moved to other banks due to smaller issues...
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)