Premier Team a let down. Still waiting for resolution

<p>Really frustrated with FNB Premier</p> <p> </p> <p>Still waiting for the ATM Transaction Fee on my credit card (12/9/2016) to also be reversed as well as any interest that I may have incurred as a result of the withdrawal.</p> <p>My reasons are as follows - (Bear in mind this is a duplication of the comments that was on my hellopeter post).</p> <p>1. Normally when i go to an ATM i am asked which account i need withdraw from regardless of which card I insert. This is normally my experience when I use the ATM at Stoneridge Spar and Stoneridge Shopping Centre. As I did not have a cheque card due to FNB not giving me one did I was in any case forced to insert my credit card.<br /> <br />2. In this instance in Westwood Mall it did not ask me which account i need to withdraw from and automatically withdrew from my credit card. I wanted to withdraw from my cheque account. How can you not offer me the choice in one ATM and do that at another. It surely seems like a way to deceive and trick customers. My wife was with me and she also witnessed it not giving me the choice.</p> <p>The logic is clear:<br /> <br />1. Why would i use my credit card to withdraw when i had funds in my cheque account? It makes no sense! I dont ever do that. My ATM patterns indicate withdrawals from Cheque accounts only.<br /> <br />2. Because of this and the worry that I will be charged interest unnecessarily I decided to quickly sit in my car, log on and transfer money to my credit card. If you look at the audit trail I did the transfer within 15 mins of my withdrawal. This is further proof that it was from the "wrong account.</p> <p>3.Your app and internet banking also gave me two different balances which added to my confusion.</p> <p><br />As you can see, the botch ups with me not receiving all my cards has put me into inconvenience. Add to this that the ATM did not offer me a choice on which account to withdraw. It is something that should therefore be investigated.</p> <p>In conclusion - I have been banking with FNB for over 20 years. I am sure that you would like to keep me as a client for the next 20 years in addition to obtaining finance business from me.</p> <p>In light of thisI request the following:</p> <p>1. the atm withdrawal fee to be reversed<br />2 any interest to be reversed if incurred<br />3 my 55 day interest period to be reinstated.<br />4 the correct balance owing to be provided to me.</p> <p>The amounts are small for a company the size of FNB. It will also be less than the time, cost and effort of me escalating to either the Ombud or the Small Claims Court.</p> <p>I await the urgent reversal and correction of these items.</p> <p> </p>