1 reviews | Active since Mar 2009
Premier service, what premier service
About 2 weeks after I first enquired about an additional credit card on my account I still have no feedback or ETA on the account. Paying extra for a premier account which is being sold as providing better customer service it took about a week just to get feedback on how an additional credit card will work. It is now a week after I have submitted the completed form which of course is still a paper based form and no feedback yet. No ETA no reference, nothing. If this is premier then I better change my accounts back to gold as this service is pathetic
Hello Derek-de-clercq,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Derek-de-clercq,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)