Premier service is a ****

<p>FNB Premier Banking came out with a bunch of good perks a number of years ago. The only two that interested me were the dedicated banker, and the slow lounge access.</p> <p> </p> <p>Now, the banker is gone, and instead we have to contend with a call centre - because that's what it is when you have a "team of bankers" handling your account, and which is then in essence absolutely zero percent better than calling their normal call center any other day of the week. And with a response time of two days, why ****** bother. That's not service.</p> <p> </p> <p>Now to add to the insult, Slow Lounge access is being reduced from 4 off-peak and 2 peak entries per month, a maximum of 72 entries per annum, to 12 per annum, and only if you're level 5 eBucks. Is this a joke? If I'm level 5 eBucks, I get a single entry per month!</p> <p> </p> <p>Here's the rub - FNB did it's massive (and massively annoying) Steve campaign a few years back and managed to rack up a huge number of new clients, who were obviously attracted by these benefits. Now they're being taken away. That is the definition of a ****. And the execs at FNB obviously think that we, the clients, are a bunch of *****s.</p> <p> </p> <p>Time to finally make the move to Investec, I'm tired of being treated like an idiot.</p>