Premier service dropping badly

I am very disappointed with the supposed premium service i believe i should be receiving from FNB.

I had a security concern with my credit card yesterday and it was not taken seriously by the lady assisting me. i needed to repeat myself 4 times to explain to her that I was not the one who had inputted the pin code incorrectly 3 times. It was a very frustrating call and the lady was far from helpful.

Furthermore, I am still waiting for my ebucks delivery refund. I was charged R300 instead of R129 and i am still waiting for this to be resolved even though the purchase was made in early May.

Please can the premium service of FNB rectify these issues as it leaves a sour taste in my mouth when thinking of FNB.

Thank you