1 reviews | Active since Jun 2009
Premier Service down the drain
<p>Ever since FNB changed their Premier Banking service to a "team of bankers" it has been an uphill battle to get any assistance. I have been requesting a simple letter to be updated so that it is recent instead of from 2012 so that Momentum can pay out a policy - instead it seems you have to email the CEO to get anything done. </p> <p>Previously I had wonderful efficient service from an allocated Premier Banker... now, I have to practically beg to get something done from a supposed team... NOT happy at all. </p> <p> </p> <p> </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 964794.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 964794.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)